Eight Guiding Principles of Patient Experience Excellence

  • Room: Marco Polo
  • Session Number: CH5
Tuesday, June 26, 2018: 9:45 AM - 11:00 AM


Stacy Palmer, CPXP
Senior Vice President
The Beryl Institute


In this interactive discussion, participants will gain insights on eight essential actions for organizations to embrace to be best positioned for experience improvement. These principles serve as aspirational and affirmative statements about where we as individuals, organizations and collectively, as the patient experience movement, should focus our efforts. This session will also share these eight qualities and actions consistently identified in The Beryl Institute’s hospital member organizations most successful in their patient experience efforts.


Learning Objectives

• Identify key areas of focus for improving the patient experience
• Discuss qualities that create a successful patient experience
• Formulate strategies for future patient experience initiatives


Additional Info

Session Evaluation:

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