Stacy Palmer, CPXP

Senior Vice President
The Beryl Institute


Stacy Palmer is a visionary thinker and pragmatic strategist who has been a critical leader in the rapid expansion of patient experience as a central conversation in healthcare. Through her role as Senior Vice President at The Beryl Institute, the global community of practice and thought leader on improving the patient experience, she has helped extend the focus on patient experience into a true global movement.
Stacy has co-authored numerous white papers from The Beryl Institute and is a regular contributor to the Institute’s Patient Experience Blog and stays connected to the work on the front lines of care through visits to healthcare organizations, sharing their experience journeys through the Institute’s On the Road series.
Stacy also leads the Institute’s event strategy and is primarily accountable for growing its annual Patient Experience conference from a small community gathering to what is now considered the largest independent event bringing together the voices of healthcare professionals across the globe to expand the dialogue on patient experience improvement.
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